Refunds and support

How to request a refund

1. Sign in with the Yandex ID used for the purchase and open My orders.
2. Find the paid order, select Request a refund and send your message. The reason is optional; a short description helps us investigate a problem.
3. Your request status and the support response appear in the same order. If you cannot sign in or the button is unavailable, email support with the order number or support ID.

Open my orders · aidimir95@yandex.com

Do not send card numbers, CVC codes, passwords or passport documents. Refund requests are reviewed by the seller; submitting a request or seeing an approval does not itself confirm that money has been transferred.

What happens next

The seller reviews the circumstances and responds in the order or by email. Statutory rights and the deadlines applicable to your request remain in force. This page does not impose a blanket no-refund rule for downloaded software or an additional deadline for submitting a claim.

An agreed refund is processed through YooKassa to the payment method used for the purchase, where the payment provider supports that refund. If the provider cannot complete it, support will resolve the payment issue with you. The order shows the refund amount after verification with YooKassa. Bank processing can take additional time; the service email confirms the provider's result, not arrival in your bank account.

What happens to access

Sending a refund request does not automatically stop access. After a confirmed refund, that order no longer provides access; other paid periods remain. Your account shows the resulting expiry date.

An installed plugin receives the changed status at its next successful access check. Without a connection, a previously issued local license may remain valid for at most 24 hours from its last successful renewal and never beyond the paid period. Access restriction does not delete your Revit projects.

There is no automatic renewal to cancel. To stop using AIDrafting at the end of the paid year, simply do not make a new payment. Signing out, uninstalling the plugin or releasing a computer does not itself request a refund.